If you follow the tech news, you’ve probably picked up on it already: bots are the interface of the future. They’re increasingly intelligent, and they’re here to stay.
Thanks to technological improvements and some hefty investments from the world’s biggest technology players, (chat)bots or conversational interfaces are ready to revolutionise the way we communicate digitally. At Ferranti, we’re always looking into the ways technology can improve utility provider’s communication with their customers, so it should...
MECOMS™ R4 is the new release of Ferranti’s Customer Care & Billing software for energy and utility companies.
For this release, Ferranti has partnered up with several new technology partners to bring their customers an even more complete solution, straight out of the box.
The new MECOMS™ R4 takes customer experience management to the next level in the digital era with four major innovations: